At Manan Trading, we are committed to ensuring your complete satisfaction with our custom-made lanyards. Our goal is to provide you with high-quality products that meet your unique specifications. We take extra steps to ensure accuracy, including providing a free digital proof at the start of your order.
If you receive your custom lanyards and find any quality-related issues, such as defects in materials or workmanship, please contact our customer support team within 7 days of receiving your order. We will work with you to address the issue promptly.
While we provide a free digital proof for your review and approval, if you receive lanyards that do not match the customisation details you approved, please get in touch with us within 7 days. We will make every effort to rectify the situation.
If you wish to return your custom lanyards for reasons other than quality issues or incorrect customisation, please contact our customer support team within 7 days of receiving your order. In such cases, returns will be accepted, but we may assess a restocking fee to cover the costs associated with custom production. Additionally, the lanyards must be in unused, original condition.
To initiate a return, please contact our customer support team at mananid88@gmail.com. They will guide you through the return process.
Upon receiving and inspecting the returned lanyards, we will process your refund within 7 days. Refunds will be issued in the same form of payment used for the original purchase.
Your satisfaction is our top priority. We take pride in creating custom lanyards that meet your expectations. With our free digital proofing process, we aim to address customisation issues at the outset to minimise the likelihood of discrepancies.
If you have any concerns or questions about your order, please don't hesitate to reach out to our friendly and dedicated customer support team. We are here to ensure your experience with Manan Trading is nothing short of exceptional.